Because customers are already agitated, the language used in adjustment messages should be especially sensitive.
What is the characteristics of a sensitive people?
Being highly sensitive is a valuable trait with numerous benefits. HSPs are known for their keen observation, intuition, thoughtfulness, compassion, empathy, conscientiousness, loyalty, and creativity.
People with higher sensitivity are consistently rated as top contributors by managers.
However, a tendency to freeze under intense pressure and take negative feedback personally can be drawbacks, particularly at work.
Biologically speaking, highly sensitive people pick up on more stimuli within and around them.
At the same time, hyper-awareness can be exhausting. Situations that are mildly stressful to the average person can cause a sensitive person to overthink.
